Refund Policy

 

Spotify Playlist Campaigns

Refunds 

While we do our best to ensure that you have an amazing experience with Muse Promotion, we understand sometimes things don't quite work out. We are 100% committed to ensuring your satisfaction with your order.

Muse Promotion cannot guarantee any specific amount of streams, monthly listeners, or artist followers. Once we secure your track on playlists totaling the number of followers you have purchased your campaign will be marked as completed. If you purchased the 60K starter plan, your campaign will be over once we get your track on playlists totaling 100K followers.

We do not have control over the amount of streams, monthly listeners or artist followers. All tracks are placed on playlists that have an organic audience, we cannot control user actions and do not utilize bots to generate streams therefore we do not guarantee streams, monthly listeners, or artist followers.

If you are unsatisfied with your placements, please voice your concerns to support@musepromotion.com within 7 days of the confirmation email you received after your tracks are playlisted.

When it comes to refunds, you have two options:

Cash Refund

If we fail to secure placements on playlists totaling the number of followers you purchased within four weeks of payment, you will be entitled to a full refund.

Store Credit

We can offer a store credit equivalent to any and all item(s) in your order if the situation calls for it.

Youtube Playlist Campaigns

If we fail to secure placements on YouTube playlists to achieve your steam goal you will be entitled to a full refund.

We want to ensure that you are happy with your playlist placement and the results of your campaign. Please communicate any concerns to us that you may have in a timely manner. We will do everything in our power to ensure you satisfaction.