Refund Policy

 

Spotify Playlist Campaigns

Refunds 

While we do our best to ensure that you have an amazing experience with Muse Promotion, we understand sometimes things don't quite work out. We are 100% committed to ensuring your satisfaction with your order.

Muse Promotion cannot guarantee any specific amount of streams, monthly listeners, or artist followers. Once we secure your track on playlists totaling the number of followers you have purchased your campaign will be marked as completed. If you purchased the 60K starter plan, your campaign will be over once we get your track on playlists totaling 100K followers.

We do not have control over the amount of streams, monthly listeners or artist followers. All tracks are placed on playlists that have an organic audience, we cannot control user actions and do not utilize bots to generate streams therefore we do not guarantee streams, monthly listeners, or artist followers.

If you are unsatisfied with your placements, please voice your concerns to support@musepromotion.com within 7 days of the confirmation email you received after your tracks are playlisted.

 

Refund, Cancellation and Return Policy

Considering digital marketing platform is offering non-tangible goods we do not issue refunds once the order is delivered and the service performed. As a customer, you are responsible for understanding this upon obtaining any item at our website. Meanwhile, we understand that extraordinary situation can take place concerning the character of the service we supply.

Hence, we do the refund on the following reasons:

Service is not delivered: it also happens sometimes that we can’t implement the service at all. Because of technical issues, broken links given by customers and other matter. In such a case we grant a full refund of your purchase. Service not fully implemented: when the product not been full in mentioned time frames, we fitted to provide a partial refund or to offer our clients other suitable option. The service was lost: we don’t provide any refund when provided services dropped after two months after you purchased a service. You have to understand that promotional services are temporary, and for the best results, promotion should to be long term.

MusePromotion desires our customers to be pleased with the services they purchase every time buying with us. The point regulates the issue of cancelation. A cancellation request can be made via e-mail support@musepromotion.com. Cancellations will be admitted only if the request is made before 24 hours after your purchase. Each order starting to proceed in 2 hours after purchase. We cancel the order and provide a 100% refund when the e-mail request for cancellation sent in 2 hours after purchase. When the request sent in 2 -12 hours – we provide a 25% refund, after 12 hours – 0%. ] Please contact us if you have any issues regarding the service. Our support team is always anxious to serve you and perform highly professional support promptly. Thank you for purchasing from us.